Patient Scheduling Specialist - Integrated Health and Wellness

University of Wisconsin Hospitals and Clinics Authority•Madison, WI

1d•$20

About The Position

Work Schedule: 100 % FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:30 AM – 5:00 PM. Hours may vary based on the operational needs of the department. Pay: Pay starts at $20.14 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Be the first point of contact for UW Health patients and ensure they receive a remarkable experience. We are seeking a Patient Scheduling Specialist to: Utilize your excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence. Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call. Assist patients and their families with their appointment scheduling needs. Make outgoing phone calls to patients to schedule their appointments. Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. At UW Health, you’ll receive: Generous benefits package, including health insurance, and paid time off. Professional growth and career advancement opportunities available. Free bus pass to get to and from work. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum – One (1) year of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person. Our commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Eastpark Medical Center - UW Health’s new state-of-the-art ambulatory facility will transform the patient experience and offer cutting-edge proton therapy. This 469,000-square-foot ambulatory facility will house many specialties, including women’s complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials. It will be located across from East Madison Hospital on Eastpark Dr. and is slated to open in fall 2024. Job Description UW Hospital and Clinics benefits

Requirements

High school diploma or equivalent.
One (1) year of previous experience in an office or customer service environment.

Nice To Haves

Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.
Previous experience working in healthcare.
Previous experience scheduling of patients.
Previous experience with answering phones, greeting clients and customers in person.

Responsibilities

Utilize your excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence.
Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call.
Assist patients and their families with their appointment scheduling needs.
Make outgoing phone calls to patients to schedule their appointments.
Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.