Scheduling and Patient Support Specialist

Sidekick Therapy Partners•Winston-Salem, NC

7h•Onsite

About The Position

Key Responsibilities: Scheduling: Scheduling for all patient appointments, including make-up sessions; confirm, adjust, and reschedule appointments in coordination with providers and families. Front Desk Patient Support: Provide excellent customer service to patients and their families by answering calls, emails, and online inquiries in a courteous and professional manner; provide families with accurate information about services, appointments, and clinic procedures; direct visitors appropriately and maintain a welcoming front desk area. Ensure the clinic waiting room is tidy and welcoming for patients and families. Assist with collecting co-pays, deductibles, or other payments at the time of service. Relay any important information between patients, therapists, and other operations teammates. General Administrative Support: Receive, review, and distribute incoming faxes in a timely and accurate manner. Ensure all documents are properly categorized, scanned, and routed to the appropriate departments or personnel. Perform general office tasks such as filing, printing, laminating, and copying. Maintain accurate and up-to-date records in the clinic’s EHR system. Assist with maintaining clinic inventory, ordering supplies, and managing office equipment. Support other teammates in various tasks as needed. Compliance & Confidentiality: Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive patient information. Maintain confidentiality and privacy standards for all patient-related matters. Qualifications: Education: High school diploma or equivalent required. Associate’s degree or higher in healthcare administration, business, or a related field preferred. Experience: Proven experience coordinating schedules for multiple providers in a fast paced setting, effectively balancing provider availability, patient needs, and clinic priorities. Prior experience in a medical office, pediatric care, or customer service setting is highly preferred. Experience in speech therapy or healthcare administration is a plus. Skills & Abilities: Strong communication skills, both verbal and written. Spanish bilingual skills are a strong plus and highly valued for effective communication with a diverse client/patient population. Proficient in Microsoft Office Suite, with a strong emphasis on Excel for tracking, organizing, and analyzing data. Strong organizational skills with the ability to multitask and manage competing priorities in a dynamic, fast-paced environment. Detail-oriented with the ability to accurately enter and manage patient information. Compassionate, patient, and professional when working with children and families; able to handle sensitive situations with empathy and care. Physical Requirements: Ability to sit and/or stand for extended periods. Must be able to move efficiently in a fast-paced environment to support timely completion of tasks and respond quickly to operational needs. Occasional lifting and handling of light office supplies or equipment. Work Environment: The position will be based in a pediatric speech therapy clinic with interaction with children, parents, and healthcare professionals. This is an on site position; remote work is not available. Schedule: Monday through Friday 9:15 am to 6:15 pm. (1 hour mid-day for lunch)

Requirements

High school diploma or equivalent required.
Proven experience coordinating schedules for multiple providers in a fast paced setting, effectively balancing provider availability, patient needs, and clinic priorities.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office Suite, with a strong emphasis on Excel for tracking, organizing, and analyzing data.
Strong organizational skills with the ability to multitask and manage competing priorities in a dynamic, fast-paced environment.
Detail-oriented with the ability to accurately enter and manage patient information.
Compassionate, patient, and professional when working with children and families; able to handle sensitive situations with empathy and care.
Ability to sit and/or stand for extended periods.
Must be able to move efficiently in a fast-paced environment to support timely completion of tasks and respond quickly to operational needs.
Occasional lifting and handling of light office supplies or equipment.

Nice To Haves

Associate’s degree or higher in healthcare administration, business, or a related field preferred.
Prior experience in a medical office, pediatric care, or customer service setting is highly preferred.
Experience in speech therapy or healthcare administration is a plus.
Spanish bilingual skills are a strong plus and highly valued for effective communication with a diverse client/patient population.

Responsibilities

Scheduling for all patient appointments, including make-up sessions; confirm, adjust, and reschedule appointments in coordination with providers and families.
Provide excellent customer service to patients and their families by answering calls, emails, and online inquiries in a courteous and professional manner
Provide families with accurate information about services, appointments, and clinic procedures
Direct visitors appropriately and maintain a welcoming front desk area.
Ensure the clinic waiting room is tidy and welcoming for patients and families.
Assist with collecting co-pays, deductibles, or other payments at the time of service.
Relay any important information between patients, therapists, and other operations teammates.
Receive, review, and distribute incoming faxes in a timely and accurate manner.
Ensure all documents are properly categorized, scanned, and routed to the appropriate departments or personnel.
Perform general office tasks such as filing, printing, laminating, and copying.
Maintain accurate and up-to-date records in the clinic’s EHR system.
Assist with maintaining clinic inventory, ordering supplies, and managing office equipment.
Support other teammates in various tasks as needed.
Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive patient information.
Maintain confidentiality and privacy standards for all patient-related matters.