Patient Scheduling Representative - Oncology - Days
About The Position
Position Highlights: Position: Patient Scheduling Representative, Oncology Location: Niles, IL Per Diem | Hours are Scheduled Based on Department Needs (as needed) Hours: Monday - Friday 8:00AM-4:30PM What you will do: Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times. Accurately, appropriately and efficiently schedules appointments for multiple offices. Follow specific department guidelines and protocols, ensuring service excellence at all times. Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies. Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner. Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement. Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary. Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence. Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually. ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION: Patient Name and Demographic information Financial information Ability to View Patient's Record
Requirements
- Education: High School graduate; prefer two or more years of health related college course work.
- Experience: One year experience in hospital admissions, hospital department scheduling, or in physician office scheduling, preferred
- Knowledge & Skills: Excellent interpersonal and customer service skills.
- Excellent phone voice – proper grammar, diction.
- Basic knowledge of medical terminology, anatomy & physiology and coding.
- Knowledge of clinical office or department general policies and practices.
- Keyboarding at 45wpm.
- Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
- Knowledge of Medicare, Public Aid.
- Managed care payment and reimbursement requirements.
- Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
- Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
- Ability to interact positively and effectively with multiple departments.
- Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
- Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
Responsibilities
- Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
- Accurately, appropriately and efficiently schedules appointments for multiple offices.
- Follow specific department guidelines and protocols, ensuring service excellence at all times.
- Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
- Gathers complete and accurate patient type, demographic and billing information.
- Pre-registers patients in a timely and efficient manner.
- Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
- Advises patients of the collections policy and explains payments, deposits and co-pays.
- Directs patient to the SCMG Biller when necessary.
- Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
- Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system.
- Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.
Benefits
- Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
- Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
