Patient Scheduling Coordinator III (Radiology)

Nemours Children's Health•Orlando, FL

7d•Onsite

About The Position

Nemours Children's Health is seeking a Patient Scheduling Coordinator III to join our Radiology Team in Orlando, Florida. Accurate and proficient scheduling of appointments for all outpatients for the Department of Radiology. Acts as a liaison between referring doctors, hospitals, insurance companies as well as patients and parents. Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation. Expert level scheduler with more than 8 years of experience, high complexity of patients, highest level of productivity expectations and involved with complex projects, project work, and training new associates. Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income. As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.

Requirements

High School Diploma required.
More than 8 years’ experience scheduling patients and/or other directly related healthcare experience required.

Nice To Haves

Hospital experience preferred, medical terminology experience preferred, radiology experience preferred.

Responsibilities

Responsible for collection of accurate patient demographics and insurance information
Handling incoming calls in a timely and expeditious manner
Scheduling appointments for the Radiology Department.
Coordinate and schedule appointments with other Hospital departments as necessary.
Take patient referrals by phone, electronically, walk down, or mail.
Enter information in referral log and adhere to response time guidelines.
Communicates all procedure related prep information to families directly during the scheduling process.
Replies to all voicemail messages within a timely manner during normal operating hours.
Triage calls and transfer them to the appropriate department or service as necessary.
Schedule sedation / anesthesia for all Imaging sedated procedures.
Collaborate with the cardiac schedulers and physicians to schedule complex cardiac imaging
Coordinate with PreOp for scheduling of combo cases.
Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.