Patient Scheduler

TEKsystems•Happy Valley, OR

4d•$23 - $23•Remote

About The Position

● Serve as the primary point of contact for patients or external facilities to schedule patient appointments and ensure that they are properly logged in the system, on the phone or through electronic correspondence. ● Collect, verify, and communicate benefit details of patient insurance policy information during scheduling. ● Educate patients on the insurance verification process and estimates of patient responsibility prior to their visit. ● Confirm patient appointments and provide necessary information to patients, including appointment time, location, and any special instructions. ● Create and maintain patient records including demographic information, necessary paperwork or questionnaires. ● Contact referring provider offices to obtain any necessary information or records in preparation of visits. ● Coordinate with healthcare providers and other medical staff to ensure that patient appointments are scheduled efficiently and effectively. ● Respond to patient inquiries and concerns in a timely and professional manner via phone and written correspondences, or direct caller to appropriate personnel. ● Collaborate with other medical staff and third party systems to ensure that patient care is coordinated and effective. ● Delivers quality work and is dependable, responsible, and honest. ● Assist insurance verification associates, when needed. ● Other duties as assigned.

Requirements

High school diploma or GED equivalent, required.
2+ years of experience in customer service, appointment scheduling, or healthcare settings.
Excellent communication skills, both verbal and written.
Problem-solving skills for scheduling conflicts, missing documentation and other issues.
Proficient in Google Suite, Microsoft Office and other computer software programs.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and as part of a team.
Strong customer service skills and ability to interact with patients or peers in a professional and compassionate manner.
Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations.
Strong attention to detail and a high level of accuracy in work.
Dependable, punctual, and able to manage time effectively.
Adaptable and open to change in a dynamic healthcare environment.
Strong problem-solving skills and the ability to think critically when addressing insurance or authorization issues.
Team-oriented mindset with the ability to collaborate across departments.
Empathetic and patient-focused, with a commitment to providing high-quality service.

Nice To Haves

1+ years of experience with EHR systems (athenaOne), preferred.
1+ years of experience working in a remote setting, preferably with high volume inbound and outbound telephonic services.

Responsibilities

Serve as the primary point of contact for patients or external facilities to schedule patient appointments and ensure that they are properly logged in the system, on the phone or through electronic correspondence.
Collect, verify, and communicate benefit details of patient insurance policy information during scheduling.
Educate patients on the insurance verification process and estimates of patient responsibility prior to their visit.
Confirm patient appointments and provide necessary information to patients, including appointment time, location, and any special instructions.
Create and maintain patient records including demographic information, necessary paperwork or questionnaires.
Contact referring provider offices to obtain any necessary information or records in preparation of visits.
Coordinate with healthcare providers and other medical staff to ensure that patient appointments are scheduled efficiently and effectively.
Respond to patient inquiries and concerns in a timely and professional manner via phone and written correspondences, or direct caller to appropriate personnel.
Collaborate with other medical staff and third party systems to ensure that patient care is coordinated and effective.
Delivers quality work and is dependable, responsible, and honest.
Assist insurance verification associates, when needed.
Other duties as assigned.