Patient Scheduler - Richmond

Option Care Health•Ashland, VA

2d•Onsite

About The Position

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States, with over 8,000 team members including 5,000 clinicians. The company is dedicated to elevating standards of care for patients with acute and chronic conditions across all 50 states, re-imagining the infusion care experience through clinical leadership, expertise, and national scale. Option Care Health is committed to developing an inclusive, respectful, engaging, and rewarding culture for all team members, valuing diverse talents, backgrounds, and perspectives. The Patient Scheduler is responsible for coordinating and scheduling clinical staff, including Option Care Nursing, Subcontracted Nursing, and Network Nursing, to visit patients. This role involves close collaboration with the pharmacy, nursing, and warehouse departments to determine scheduling needs and ensure appropriate patient care. The Patient Scheduler also performs other duties as required by the Nurse Manager, Area Director of Nursing, and/or Director of Operations.

Requirements

High School diploma or equivalent.
At least 1 year of previous scheduling experience.
At minimum, 1 year of experience in a general office administration setting or a similar fast paced environment(s).
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).
Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Nice To Haves

Previous home healthcare experience
Familiar with electronic scheduling platform
2 years of experience in a general office administration setting or similar fast paced environment(s)

Responsibilities

Ensures appropriate staffing is arranged for all patient care.
Coordinates, monitors and schedules patient care across all clinical areas.
Contacts patients and clinicians to schedule and confirm deliveries and visits.
Responsible for interpreting physician’s orders and scheduling according to orders.
Completes tasks and runs reports in required platforms.
Coordinate scheduling needs with staffing availability.
Ensures management is aware of staffing needs and requirements.
Facilitates patient complaints or issues to appropriate department.
May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accepts other responsibilities and duties that may be assigned.