Patient Scheduler, On-site Call Center, Full Time

University of Miami•Miami, FL

11d•Onsite

About The Position

The Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. Interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. Cardiovascular Services On-site Positions Monday to Friday Day Shift only, schedule may vary Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Screens and verifies information to ensure accuracy when scheduling exams. Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Obtains all required information from the referring physician or patient for the exam when scheduling exams. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High School diploma or equivalent
Minimum 1 years of relevant experience
General knowledge of office procedures and operations.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to understand and follow instructions.
Ability to process and handle confidential information with discretion.

Responsibilities

Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Screens and verifies information to ensure accuracy when scheduling exams.
Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures.
Obtains all required information from the referring physician or patient for the exam when scheduling exams.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.