Call Center - Inside Sales Agent (On-Site) - Full Time
About The Position
Call Center Agent – Inside Sales Mad City Windows & Baths, a Renuity Company Full-Time Nights & Weekends Shift Time: 1pm–9pm Saturday & Sunday availability preferred Pay: $16/hr + Uncapped Commission Average earnings: $50,000–$70,000+/year Kickstart Your Career – No Experience Required! Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win. Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join. About the Role As a Call Center Inside Sales Agent , you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.
Requirements
- Strong communication skills and an outgoing personality
- Motivated, competitive, goal-driven energy
- Professional presence and a team-first mindset
- Reliability and consistency in attendance and performance
- Ability to multitask, prioritize, and stay organized
- Comfort navigating technology and computer applications
Responsibilities
- Manage inbound and outbound calls in a fast-paced call center environment
- Partner with scheduling teams to verify appointments and confirm with customers
- Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
- Participate in regular department contests and achieve both personal and team goals
Benefits
- Medical, dental, vision, life, and disability insurance
- Paid parental leave
- 401(k) retirement savings program
- Generous PTO + paid holidays
- Continuous team events, incentives, and company celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
