Patient Scheduler – Call Center

CPIhealth 9600•Austin, TX

About The Position

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve. As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives. Website: Capitol Pain Institute Position Summary We are seeking a detail-oriented and organized Patient Scheduler to join our team. This role is responsible for managing provider schedules to ensure accuracy and efficiency in scheduling patient appointments. The ideal candidate is a skilled communicator with a strong customer service mindset, capable of multitasking in a fast-paced clinical or corporate environment.

Requirements

High School Diploma or equivalent required.
Previous experience with medical scheduling and EMR systems preferred.
Strong organizational, analytical, and multitasking abilities.
Excellent judgment, problem-solving, and decision-making skills.
Ability to work in a fast-paced team environment and independently.
Professional communication skills, both verbal and written.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Prolonged sitting at a desk and working on a computer.
Frequent use of office equipment (phones, keyboard, copier, fax machine).
Occasional lifting, bending, or reaching (up to 25 lbs).
The role is performed in an office, clinic, or surgical center with frequent interruptions.

Responsibilities

Manage provider schedules, ensuring all appointments are accurate and complete.
Answer multi-line phone calls professionally, assess patient needs, and transfer calls appropriately.
Schedule patient appointments, verify demographic and insurance information, and update medical history as necessary.
Provide patients with necessary pre-appointment instructions, such as required documents or medical records.
Verify insurance eligibility for new patient consults, ensuring accurate ID numbers and mailing addresses.
Maintain patient confidentiality and adhere to company scheduling guidelines and procedures.
Organize and process incoming faxes, update patient charts, and scan documents into EMR systems.
Assist in onboarding new providers by gathering and entering scheduling preferences.
Manage correspondence, including contact letters and welcome packets for potential patients.
Collaborate effectively with providers, staff, and departments to ensure seamless operations.
Demonstrate excellent customer service by applying proactive communication and empathetic patient interactions.
Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.