Hospital Call Center Scheduler- Remote

Lifepoint Health•Louisville, KY

5h•Remote

About The Position

The Call Center Scheduler I will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible to answer inbound calls and schedule patients for appointments.

Requirements

High School Diploma/GED required.
Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience.
Basic healthcare knowledge required.
Positive attitude and ability to work well with others.
Professional, articulate communication style.
Ability to multi-task in several computer applications while holding a conversation with a client.
Enjoy working in a fast-paced environment while maintaining a professional attitude.
Limited restrictions on availability, must be able to work weekends and holidays.
Demonstrates ability to communicate effectively (both oral and written).
Excellent interpersonal skills with an orientation towards professionalism and customer service.
Excellent attention to detail and data entry accuracy required.
Flexibility to quickly adapt to any new business environment.
Must be able to work in a remote Team environment.

Nice To Haves

Associate’s Degree or Bachelor’s degree preferred.

Responsibilities

Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
Communicates with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools.
Accurately collects and performs data entry of all required patient demographic and insurance in-formation.
Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Utilize and maneuver between several different software systems using dual monitors.
Maintain accurate and up to date information in the documentation system.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Provide exceptional customer service to all clients.
Escalate any problems that may arise to management.
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Adhere to the prescribed policies and procedures as outlined in the Work From Home Require-ments and Call Center Guidelines.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.
Regular and reliable schedule adherence is required.