Hospital Call Center Scheduler- Remote
About The Position
At our Access Point Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. The Hospital Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible for answering inbound calls and schedule patients for appointments.
Requirements
- Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred.
- Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience. Basic healthcare knowledge required.
- Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
- Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client.
- Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment.
- Must live in the United States.
- Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps
Nice To Haves
- ability to type a minimum of 25 WPM.
Responsibilities
- Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner.
- Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools.
- Accurately collects and performs data entry of all required patient demographic and insurance in-formation.
- Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
- Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may arise to management.
- Utilize and maneuver between several different software systems using dual monitors.
- Maintain accurate and up to date information in the documentation system.
- Maintain confidentiality of account information and provide exceptional customer service to all clients.
- Assist with other projects as assigned by management.
Benefits
- Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
- Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
- Tuition reimbursement, loan assistance, and 401(k) matching
- Employee assistance program including mental, physical, and financial wellness
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
