Call Center Scheduler

Indiana University Health System • Indianapolis, IN

16h • Hybrid

About The Position

The System Patient Access Center (SPAC) serves as a centralized, patient-centered access point across the IU Health system. Its mission is to streamline scheduling and coordination of care, enhancing both patient and provider experiences. The Metro Region is part of this broader initiative, focusing on centralized scheduling for various facilities. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. Call center experience is preferred but not required for the role. The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays. Medical Office Experience is strongly preferred. The ideal candidate must possess the following skills: 1. The ability to multi-task and utilize multiple screens and programs. 2. Exceptional values-based customer service skills 3. The ability to work independently. 4. Strong communication skills Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively. At least one year of experience in hospital or physician Revenue Cycle strongly preferred. Requires working knowledge of patient registration and financial clearance. Requires a high level of interpersonal and problem solving skills. Requires effective written and verbal communication skills. Requires the ability to work within a team and maintain collaborative relationships. Requires the ability to take initiative and meet objectives.

Requirements

• The ability to multi-task and utilize multiple screens and programs.
• Exceptional values-based customer service skills
• The ability to work independently.
• Strong communication skills
• Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• Call center experience is preferred but not required for the role.
• Medical Office Experience is strongly preferred.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees