Patient Scheduler, Radiology - Full-Time Days

University of Chicago • Chicago, IL

3d • Onsite

About The Position

Join UChicago Medicine, as a Patient Scheduler in our Radiology Department. Under general direction, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines. Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling. Assists in the maintenance of patient databases and maintains statistics and indicators. Essential Job Functions: Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services Works with UCMC managed care office to identify and interpret contracts governing patient care. Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service Manages appointment schedules to fill any available vacant appointment time Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments Communicates with outside institutions to ensure the proper transfer of appropriate reports Responsible for managing exam results and mailing same to patients Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Requirements

• High School Diploma or equivalent and medical terminology certification
• Two or more years of experience in office environment
• Experience working with computer and various software programs
• Knowledge of scheduling templates, insurance verification, and third party collection procedures
• Knowledge of hospital billing and collection processes

Nice To Haves

• Previous healthcare experience
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
• Excellent verbal and written communication
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Responsibilities

• Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines
• Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling
• Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services
• Works with UCMC managed care office to identify and interpret contracts governing patient care.
• Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
• Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service
• Manages appointment schedules to fill any available vacant appointment time
• Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments
• Communicates with outside institutions to ensure the proper transfer of appropriate reports
• Responsible for managing exam results and mailing same to patients
• Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Benefits

• UChicago Medicine is committed to transparency in compensation and benefits.
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees