Patient Rights Advocate- Sacramento

Sustainable Wellness Solutions • Sacramento, CA

9d • $22 • Onsite

About The Position

We are seeking a Patients’ Rights Advocate to join our Office of Patients’ Rights program in Sacramento. This role is critical in protecting and advancing the rights of individuals receiving mental health services. Advocates provide representation, resolve complaints, monitor facilities, and ensure individuals understand and can exercise their legal rights.
Advocates at SWS are often individuals with lived experience in the mental health system, using their perspectives to ensure client-centered, lawful, and compassionate advocacy.

Requirements

• Lived experience in mental health services (as a consumer or family member) is strongly preferred.
• 1+ year of experience in customer support or mental health-related work preferred.
• Strong communication skills, assertive yet compassionate.
• Knowledge of self-help philosophy and behavioral health systems.
• Ability to work in fast-paced, high-pressure environments with professionalism.
• Strong organizational and computer skills (Microsoft Office, Outlook, Excel, Word).
• Valid CA driver’s license, clean DMV record, proof of insurance, and willingness to travel throughout Sacramento County (up to 50%).
• DOJ background check required.
• Multilingual applicants encouraged to apply.

Responsibilities

• Representing clients expressed wishes in certification review hearings and complaint resolution.
• Investigate and resolve rights violation complaints in licensed health or community care facilities.
• Monitor facilities to ensure compliance with patient rights laws and regulations.
• Notify clients of their legal rights and assist them in navigating the mental health system.
• Provide training and education to providers about mental health laws and patient rights.
• Collaborate with courts, providers, and community partners to strengthen advocacy support.
• Maintain accurate documentation, case notes, and reports.
• Uphold California Welfare & Institutions Code requirements.
• Participate in agency training, outreach, and activities.

Benefits

• Bi-weekly pay
• Medical, dental, and vision insurance
• Outstanding paid time off
• 401(k) plan with employer support
• Life insurance & supplemental benefits (Aflac)
• Flexible spending account
• Paid volunteer days & community involvement opportunities
• Employee Assistance Program
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed