Human Rights Advocate

Virginia Information Technologies Agency

1d • $68,000

About The Position

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office
of Human Rights is seeking a highly skilled professional accustomed to working
with a high level of autonomy for advocacy to individuals being served in
community programs in the Tidewater area, DBHDS Region 5. This position requires
the ability to function effectively in a fast-paced, high-volume work
environment, manage multiple and competing deadlines, and navigate complex
interactions with consumers and service providers. This position is responsible
for delivering direct services to support the implementation of a
community-based human rights system for individuals receiving services licensed
and funded by DBHDS. Primary duties include, but are not limited to, the review
and investigation of complaints and serious incidents; representation and
support of individuals and their families; provision of guidance and training to
community providers; consultation with and education of individuals, family
members, and providers regarding the human rights system; identification of
systemic human rights concerns; monitoring compliance with applicable human
rights regulations; and review of provider policies to ensure regulatory
compliance. This position is highly responsible for taking appropriate action to
safeguard the health, safety, and rights of individuals receiving DBHDS licensed
and funded services. A valid, unrestricted driver’s license and an acceptable
driving record in accordance with the Commonwealth’s Driver Safety Program are
required due to frequent travel in and around Central Virginia, with some travel
statewide for training. Use of a private and secure home office is required.

Requirements

• Extensive experience working with individuals with Intellectual and Developmental Disabilities, Substance Use disorders and/or Mental Illness.
• Demonstrated involvement with examining program compliance and service quality; monitoring and developing quality improvement activities and experience in supervising and monitoring the work of others.
• Practical knowledge and ability to prioritize and manage high volumes of case coordination to include conducting thorough investigations, analyzing problems, and recommending solutions.
• Ability to establish effective working relationships with human service delivery system managers; maintain accurate detailed records; and produce professional reports.
• Proficiency utilizing strong organizational and time management skills to meet critical deadlines.
• Understanding in human rights advocacy or a related occupation, i.e. conflict resolution, crisis intervention and case investigation.
• Significant experience and knowledge in public and private human service delivery systems, DBHDS licensed services and Medicaid funded programs.
• Excellent verbal and written communication skills.
• Ability to work within the framework of DBHDS technology, including, Microsoft Teams, Microsoft Word, Adobe, SharePoint, and Outlook.
• A valid, unrestricted driver’s license and an acceptable driving record in accordance with the Commonwealth’s Driver Safety Program

Nice To Haves

• Experience in human services.
• Experience in providing advocacy or mediation services.
• Experience in conducting investigations.
• Experience with case documentation and report writing.
• Experience in supervising/monitoring the work of others.

Responsibilities

• review and investigation of complaints and serious incidents
• representation and support of individuals and their families
• provision of guidance and training to community providers
• consultation with and education of individuals, family members, and providers regarding the human rights system
• identification of systemic human rights concerns
• monitoring compliance with applicable human rights regulations
• review of provider policies to ensure regulatory compliance
• taking appropriate action to safeguard the health, safety, and rights of individuals receiving DBHDS licensed and funded services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees