Patient Revenue Cycle Lead Coordinator - Morehouse Medical Plaza

The Ohio State University

5d • Onsite

About The Position

The Patient Revenue Cycle Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

Requirements

• High School diploma or GED.
• Certification or vocational training may be required.
• 4 years of relevant experience required.

Nice To Haves

• Associate degree in relevant field may be preferred.
• 6 or more years of relevant experience preferred.

Responsibilities

• Providing consumers with accurate, up-to-date information regarding products, services and general procedures.
• Schedule return appointments and/or other appointments as assigned.
• Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Providing support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction.
• Solving routine and complex customer problems and knows where to direct customers to address specific questions.
• Communicating regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Creating a positive first impression.
• Using a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
• Providing orientation for all new staff and student interns.
• Educating department standards, policies, and procedures and provide feedback as necessary.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees