Patient Resource Manager-Acute Care Support Resources

The Nebraska Medical Center•Omaha, NE

12d

About The Position

Direct, plan, and coordinate the functions of the decentralized patient resource team, to include patient attendants, patient resources assistants and float pool Nursing Assistants of designated care areas on a 24-hour basis. Serves as a catalyst to encourage professional career growth and development within Nebraska Medicine Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget. Responsible for the hiring, firing, counseling, and evaluation of staff. Initiate and maintain effective communication to promote positive department relations. Provide a wide variety of support services to assist in the coordination of department activities. Drives health care support service delivery in new and innovative ways. Seeks a new way of care delivery and care transition through innovation and enhancement practices. Achieve department and organizational goals and ensure optimal outcomes for designed patient populations within approved operating budget. Promotes new strategies for efficiency and serves as an ambassador for new process management. Initiates and maintains effective communication to promote positive department relations for the organization. Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans. Develop, monitor and manage the budget process. Effectively utilize organizational information systems and data related to operational management. Create and support a culture that maximizes the acceptance of change. Note: This position will not be required to complete an assessment at time of application. Top Qualified candidates that move forward in the process may be asked to complete an assessment at a later time. Cover Letter and Resume REQUIRED

Requirements

Minimum of four years clinical and/or healthcare operations experience required.
Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required
Bachelor's degree or equivalent combination of education/experience combined (One year of experience equals one year of education) required.
Flexibility and dedication to team environment required.
Ability to lead and develop teams required.
Effective written and verbal communication skills required.
Ability to anticipate and respond effectively to changes in direction and priorities required.
Well-ordered approach to problem solving required.
Proficiency with telecommunication equipment, information systems, office equipment/supplies, and audio-visual

Nice To Haves

Experience in a healthcare center environment preferred.

Responsibilities

Direct, plan, and coordinate the functions of the decentralized patient resource team
Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget
Responsible for the hiring, firing, counseling, and evaluation of staff
Initiate and maintain effective communication to promote positive department relations
Provide a wide variety of support services to assist in the coordination of department activities
Drives health care support service delivery in new and innovative ways
Seeks a new way of care delivery and care transition through innovation and enhancement practices
Promotes new strategies for efficiency and serves as an ambassador for new process management
Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans
Develop, monitor and manage the budget process
Effectively utilize organizational information systems and data related to operational management
Create and support a culture that maximizes the acceptance of change