Patient Resource Manager

Singing River Health System • Gulfport, MS

9d

About The Position

The Patient Resources Manager is responsible for maintaining the operational efficiency of the Patient Resources Management offices. The will work closely with the Director of Utilization/Case Management to ensure that the daily department operational needs are met. The Manager is responsible for organizing and scheduling meetings and appointments, organize office operations and procedures, organize orientation and training of new staff members. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

• Graduate of an accredited School of Nursing or Social Work.
• Currently licensed to practice as a Registered Nurse or Social Worker in the State of Mississippi.
• Must complete and maintain BCLS certification upon hire and/or transfer.
• Required 3 years of utilization and/or case management experience with a registered nurse license or social work liscense.
• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Nice To Haves

• Bachelor’s of Nursing Degree or Master’s Degree in Social Work (MSW) preferred.
• Preferred 3 years of supervisor or leadership experience in a hospital environment.

Responsibilities

• Maintaining the operational efficiency of the Patient Resources Management offices.
• Working closely with the Director of Utilization/Case Management to ensure that the daily department operational needs are met.
• Organizing and scheduling meetings and appointments
• Organizing office operations and procedures
• Organizing orientation and training of new staff members.
• Performing duties in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees