Patient Resource Coordinator - Rehabworks Opelika

East Alabama Hospital • Opelika, AL

26d

About The Position

EAMC MISSION At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control. POSITION SUMMARY This position is responsible for maintaining a pleasant, efficient, and consistent flow in the daily operations (phones, scheduling, faxing, scanning, patient accounts) of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. This position requires knowledge and execution of billing/revenue cycle and will help manage claim submission, remits and denials to ensure payment of services. Requirements include friendly attitude and excellent customer service, communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision as a member of a team, efficient time management skills, and computer programs including Word and Excel. The ideal team player in this position exhibits excellent leadership skills, customer service skills, decision making and organizational abilities in addition to possessing excellent communication and teaching skills.

Requirements

• Minimum Education High school or GED
• Typing ability and one year of computer experience
• friendly attitude and excellent customer service
• communication skills
• ability to multitask
• organizational detail
• ability to meet deadlines
• work with little to no supervision as a member of a team
• efficient time management skills
• computer programs including Word and Excel

Nice To Haves

• Associates Degree in Business or health-related field
• knowledge of medical terminology preferred
• knowledge of insurance and coding processes preferred
• 1-2 years healthcare/hospital experience
• 1-2 years customer service experience
• exhibits excellent leadership skills, customer service skills, decision making and organizational abilities in addition to possessing excellent communication and teaching skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees