Patient Resource Center Supervisor

Terry Reilly Health Services • Nampa, ID

11h

About The Position

The Patient Resource Center Supervisor provides direct supervision to the Patient Access Support Specialist team (PRC). This role works to ensure that the team provides real-time, team-based care navigation, coordination, patient scheduling and communication between the healthcare organization and the patient. Partners with operations and provider leaders to maximize patient access to care. Collaborate with site management teams for daily operational needs.

Requirements

• Bachelor's degree or relevant training and experience in health care administration or, another related field.
• At least three years of demonstrated direct supervisory experience.
• Strong conceptualization capabilities to introduce new ideas and solutions that will improve methods, procedures, or systems.
• Demonstrated knowledge of medical terminology and abbreviations along with an understanding of patient flow processes and scheduling
• Ability to appropriately communicate with customer service escalations and able to work under stressful conditions.
• Knowledge of and ability to apply established professional customer service concepts, principles and practices.
• Proficient computer skills and experience working with electronic medical records and internet portals.

Nice To Haves

• Graduate of a medical-related certification or training program.
• Two or more years in a medical community health clinic setting.
• Bilingual in English and Spanish

Responsibilities

• Provide direct supervision to the Patient Access Support Specialist team (PRC).
• Ensure that the team provides real-time, team-based care navigation, coordination, patient scheduling and communication between the healthcare organization and the patient.
• Partners with operations and provider leaders to maximize patient access to care.
• Collaborate with site management teams for daily operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees