Patient Resolution Specialist

MOUNTAIN LAND REHABILITATION LLC•Cottonwood Heights, UT

3d•$19 - $22•Onsite

About The Position

We are seeking a patient-focused Patient Resolution Specialist to support the Revenue Cycle team by managing outstanding patient balances and facilitating resolution through accurate research, policy-aligned financial options, and professional communication. This role ensures timely documentation, appropriate escalation, and effective collaboration with internal stakeholders while maintaining confidentiality and compliance standards.

Requirements

Must be able to pass Federal and State Exclusions Screening
Must be cleared on State and Federal Exclusion Lists, and not on NPDB lists with negative notes
Maintain confidentiality of patient records and billing details
Ensure compliance with regulatory standards and internal protocols
Strong customer service skills with clear, respectful verbal and written communication
High attention to detail and documentation accuracy
Knowledge of patient billing workflows and payment plan setup
Basic understanding of insurance claim processing (deductibles, coinsurance, copays)
Ability to collaborate with internal teams to resolve discrepancies and escalations

Nice To Haves

Experience in healthcare billing or revenue cycle roles
Familiarity with medical records billing and refund processing

Responsibilities

Review patient accounts to verify balance accuracy and completeness before follow-up actions
Respond promptly and professionally to patient inquiries and concerns, clearly explaining billing outcomes
Manage statement cycles and set up payment plans according to company-defined schedules and rules
Track and support timely processing of adjustments and refunds with accurate documentation
Coordinate with RCM and clinic teams to investigate discrepancies and resolve escalated accounts