Provider Resolution Specialist

Conduent Heritage, LLC • Jefferson City, MO

17d • $19 - $20 • Onsite

About The Position

The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service.
An ability to answer calls in a timely manner, as they are automatically received.
Support a Provider-facing web app
Deliver provider-centric service and initial contact resolution
Maintain up to date support knowledge through offered training
Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.

Requirements

• High School diploma or GED
• 3+ years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care)
• Understand provider workflows
• Familiarity with Medicaid PA/PreCert processes
• Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.

Responsibilities

• Handling inbound calls and emails from Medicaid Providers and Staff
• Delivering exceptional customer service
• Answering calls in a timely manner
• Supporting a Provider-facing web app
• Delivering provider-centric service and initial contact resolution
• Maintaining up to date support knowledge through offered training
• Providing clear, complete, and accurate instructions/information based on a full understanding of the app's functionality

Benefits

• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED