PATIENT REPRESENTATIVE

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Hickory, NC

21h•Onsite

About The Position

The Patient Representative is responsible for greeting patients and accurately recording their information into the computer system for patient care. This role requires maintaining a positive and professional relationship with patients, managing demographic and insurance data, processing referrals, obtaining patient signatures for documentation, and collecting co-pays or balances. Key duties also include printing various patient forms, posting charges, collecting fees for services, scheduling and rescheduling appointments, transferring calls, and paging physicians or departments as needed. The individual will be accountable for daily cash drawer balancing and all incoming transactions, assisting patients with concerns, and will be cross-trained to support all areas of the Front Office.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percentage.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of medical insurance.
Able to read an insurance card.
Excellent communication skills.
Organizational skills.
Proficient on most software applications in a windows environment.
Ability to type 25 words per minute with an error rate of less than 3%.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Maintaining a positive and professional relationship with patients.
Enters data information needed to process patient’s chart and charges using a web-based program.
Collects and updates demographic and insurance information, including scanning physical copies.
Enters referrals as needed at time of check in.
Explains and obtains patient signatures for required documentation.
Collects required co pays or balances at the time of check in.
Prints encounter forms, encounter bills, appointment correspondence, visit summaries.
Posts charges into practice system.
Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at time of check-out.
Schedule return appointments.
Re-schedules appointments.
Transfers calls.
Pages physicians or departments as needed.
Accountable for daily balanced cash drawer and all incoming transactions.
Assists patients with any concerns, directing them in the area needed.
Cross trained as needed to assist in all areas of Front office.
Any duties deemed necessary in the front office.