PATIENT REPRESENTATIVE

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Hickory, NC

2d•Onsite

About The Position

Greets patients and records information into computer for patient care by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintaining a positive and professional relationship with patients. Enters data information needed to process patient’s chart and charges using a web-based program. Collects and updates demographic and insurance information, including scanning physical copies, enters referrals as needed at time of check in. Explains and obtains patient signatures for required documentation. Collects required co pays or balances at the time of check in. Prints encounter forms, encounter bills, appointment correspondence, visit summaries. Posts charges into practice system. Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at time of check-out. Schedule return appointments, re-schedules appointments, transfers calls, pages physicians or departments as needed. Accountable for daily balanced cash drawer and all incoming transactions. Assists patients with any concerns, directing them in the area needed. Cross trained as needed to assist in all areas of Front office. Any duties deemed necessary in the front office.

Requirements

Individuals must have knowledge of medical insurance, able to read an insurance card, excellent communication, and organizational skills, proficient on most software applications in a windows environment and be able to perform each essential duty satisfactorily
Ability to type 25 words per minute with an error rate of less than 3%

Responsibilities

Greets patients and records information into computer for patient care
Maintaining a positive and professional relationship with patients
Enters data information needed to process patient’s chart and charges using a web-based program
Collects and updates demographic and insurance information, including scanning physical copies, enters referrals as needed at time of check in
Explains and obtains patient signatures for required documentation
Collects required co pays or balances at the time of check in
Prints encounter forms, encounter bills, appointment correspondence, visit summaries
Posts charges into practice system
Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at time of check-out
Schedule return appointments, re-schedules appointments, transfers calls, pages physicians or departments as needed
Accountable for daily balanced cash drawer and all incoming transactions
Assists patients with any concerns, directing them in the area needed
Cross trained as needed to assist in all areas of Front office
Any duties deemed necessary in the front office