Patient Representative (NWA Ortho Clinic)

University of Arkansas • Bentonville, AR

1d

About The Position

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Requirements

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Nice To Haves

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling

Responsibilities

• Customer Service: Greets and assists the public professionally, maintaining effective communication and confidentiality. Resolves conflicts with careful listening and negotiation skills. Maintains accurate records and uses communication devices effectively.
• Check-In & Out/Scheduling Procedures: Schedules and coordinates appointments, pre-registers patients, and updates accurate information. Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests. Issues excuses, sends no-show letters, and maintains tracker boards.
• Insurance Verification/Benefit Explanation: Verifies insurance, completes ABNs, and handles authorizations and pre-certifications. Tracks referrals and ensures accurate benefit information in systems.
• Reporting: Maintains care plans, inputs statistics, and addresses medical record issues. Generates maintenance reports, including work denials and canceled clinic reports.
• POS Collections & Patient Counseling: Collects payments, issues receipts, and reconciles daily deposits. Counsels patients on financial information and monitors balances.
• Charge Entry: Enters and reconciles daily charges (if applicable).
• Professional Development: Attends training, staff meetings, and orientation sessions. Completes annual skill assessments and maintains job competencies.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED