Patient Representative | Registration, Part-Time, Benefit Eligible - 2nd Shift (Includes weekend and major holiday rotation)

Memorial Health•Marysville, OH

1d•Onsite

About The Position

We are looking for a Patient Representative to join our collaborative team at Memorial Health! This role involves greeting patients and visitors upon entry to the facility, providing excellent patient experiences. Key responsibilities include completing patient registrations by collecting demographic, guarantor, and financial information both in person and via telephone. The representative will validate patient insurance coverage using real-time eligibility tools, request payments for co-payments and prior balances, and manage a cash drawer. Other duties include collecting and scanning patient photo IDs and insurance cards to the EMR system, explaining patient forms and requesting signatures, and encouraging MyChart activation. The position also requires initiating interpreter services for non-English speaking patients, completing downtime procedures, assisting with downtime recovery, reviewing work quality, performing self-audits, and managing EMR work queues to support a smooth claims process.

Requirements

Completion of high school education or equivalent
Proficient in Windows, Outlook, Word, and Excel
Must possess excellent customer service skills
Telecommunications experience
Background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle
Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification
Attends Behavioral Health De-escalation Training Class (within six months of hire)

Nice To Haves

Associate degree or equivalent combination of education/experience
Medical terminology

Responsibilities

Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
Validates patient insurance coverage(s) via real-time eligibility and various tools.
Requests payment for determined co-payments and prior balances, manages the cash drawer.
Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
Explains patient forms and requests signatures.
Encourages patient MyChart activation.
Initiates interpreter services for patients with a preferred language other than English.
Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
Performs other duties as required or assigned.