Patient Representative | Registration, Part-Time, Benefit Eligible - 2nd Shift (Includes weekend and major holiday rotation)

Memorial Health Ohio•Paris Township, OH

16h•Onsite

About The Position

Memorial Health is seeking a Patient Representative to join their collaborative team. This role involves providing excellent patient experiences by greeting patients and visitors, completing registrations, collecting demographic and financial information, validating insurance, and requesting payments. The representative will also manage cash, scan patient documents, explain forms, encourage MyChart activation, and initiate interpreter services when needed. Additionally, the role includes completing downtime procedures, performing self-audits, and assisting with EMR work queue management to support a smooth claims process.

Requirements

Completion of high school education or equivalent
Proficient in Windows, Outlook, Word, and Excel
Must possess excellent customer service skills
Telecommunications experience
Background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle
Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification
Attends Behavioral Health De-escalation Training Class (within six months of hire)

Nice To Haves

Associate degree or equivalent combination of education/experience
Medical terminology

Responsibilities

Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
Validates patient insurance coverage(s) via real-time eligibility and various tools.
Requests payment for determined co-payments and prior balances, manages the cash drawer.
Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
Explains patient forms and requests signatures.
Encourages patient MyChart activation.
Initiates interpreter services for patients with a preferred language other than English.
Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
Performs other duties as required or assigned.