Patient Representative (Patient Account Rep 1)

Oregon Health & Science University • Portland, OR

12d

About The Position

As the Patient Representative you will review accounts, refund patients and insurance companies. Assist Tuality cash team as needed by sorting/dist. mail, scanning refund and other documents as needed into Onbase. In this role your duties will include bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations Function/Duties of Position Third party follow-up and collection: Within the stratified processing environment, collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.) Provide explanation of charges and additional requested information to the third parties. Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts. Review billing to determine medical records necessary to provide complete processing of claim. Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.) Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation. Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts Work reports of denied claims to trend and report these claims to the department and to our front end partners Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes Prepare the appeals for selected denials Billing Submit bills that comply with all appropriate regulations, managed care contracts to third party payors. Calculate the correct reimbursement of all managed care claim Other Duties as Assigned

Requirements

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR Four years of general collection, billing or customer service experience; OR Equivalent combination of education and experience.
• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Positions outside of Patient Business Services may not require certification.
• Must be able to perform the essential functions of the position with or without accommodation
• Typing 45 wpm
• Ability to use multiple system applications
• Demonstrated ability to communicate effectively verbally or in writing
• Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due dates
• Experience in billing Hospital claims or UB-04 claims.
• Knowledge of and experience in interpreting managed care contracts.
• Must be able to perform the essential functions of the position with or without accommodation

Nice To Haves

• 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire.
• Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL.
• Familiarity with DRG, CPT, HCPC and ICD-10 coding.

Responsibilities

• Review accounts, refund patients and insurance companies
• Assist Tuality cash team as needed by sorting/dist. mail, scanning refund and other documents as needed into Onbase
• Bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum
• Collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.)
• Provide explanation of charges and additional requested information to the third parties
• Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts
• Review billing to determine medical records necessary to provide complete processing of claim
• Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines
• Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.)
• Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation
• Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts
• Work reports of denied claims to trend and report these claims to the department and to our front end partners
• Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes
• Prepare the appeals for selected denials
• Submit bills that comply with all appropriate regulations, managed care contracts to third party payors
• Calculate the correct reimbursement of all managed care claim

Benefits

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees