PATIENT REPRESENTATIVE

Methodist Health System•Midlothian, TX

1d•Onsite

About The Position

The Patient Representative greets, instructs, and schedules patients, registers them into the computer system, and determines their insurance benefits. This role serves as a liaison between the patient and clinical support staff. The position requires maintaining strict confidentiality, greeting patients courteously, and managing patient check-ins, demographic updates, and payment collection. The Patient Representative will also handle telephone calls, maintain the work and reception areas, and advise the Practice Manager on front office concerns. This role is part of Methodist Medical Group, the North Texas physician organization affiliated with Methodist Health System, a fast-growing network of providers including ambulatory clinics, urgent care, and virtual care services. Methodist Health System is a faith-based organization focused on compassionate, quality healthcare, with a network of 12 hospitals and numerous clinics, renowned teaching programs, and a strong community commitment.

Requirements

Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge in operation of medical office technology systems.
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
High school education or equivalent.
Strong communication skills with consistent incorporation of judgement and discretion.
Previous typing or data entry at 40 wpm experience.

Nice To Haves

Working knowledge of medical terminology and coding preferred.
Previous two years in a front office using medical management software preferred.

Responsibilities

Maintains strictest confidentiality.
Greets patients in a prompt, courteous and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information to the medical record.
Assists patients with ambulatory difficulties.
Follows office scheduling policies.
Collects payments and enters charges into computer system.
Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Maintains work area and reception area in neat and orderly manner.
Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
Attends educational and staff meetings as scheduled.
Determine and input daily balance of charges and receipts as assigned by the Office Manager.
Follows established policies and procedures; adheres to OSHA Regulations.
Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
Must be able to support the clinic efficiency and cohesion.