Patient Representative- Medical

MarillacHealth•Montrose, CO

27d

About The Position

Job Summary: Facilitate checking patients into their appointments. Input and/or validate patient demographics, insurance, and paperwork. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. BILINGUAL PREFERRED Essential Functions: • Check patients into their appointments. • Input and/or verify patient's demographics, pharmacy information, insurance, and paperwork status. • Scans in patient's insurance cards, identification, and paperwork. • Makes copies of paperwork and patient documents. • Collects and inputs copays and patient payments. • Schedules patients for appointments when needed. • Sends messages to needed recipient based on the patient's request. • Prep upcoming appointments by looking to see if any paperwork is needed or missing. • Responds promptly to changes in workload and adjusts to new or different work assignments, as necessary. • Develops and maintains necessary confidential records and files. • Other duties as assigned. Competencies: • Good Proficiency and navigation PC application included by not limited to MicroSoft suite of products and EMR systems • Ability to multitask while actively listening • Excellent keyboarding skills • Good telephone manner with a clear speaking voice • Effective communication skills and the ability to build rapport with the patients, outside professionals and staff • Ability to work in a PCHM team model of care

Requirements

High School Diploma or equivalent
Good Proficiency and navigation PC application included by not limited to MicroSoft suite of products and EMR systems
Ability to multitask while actively listening
Excellent keyboarding skills
Good telephone manner with a clear speaking voice
Effective communication skills and the ability to build rapport with the patients, outside professionals and staff
Ability to work in a PCHM team model of care
Must be current or willing to be vaccinated for the following: TDAP (up to date booster), MMR series, Varicella, HEP B series, Flu Shot, TB Screening, COVID

Nice To Haves

1+ years customer service or reception in a medical/dental setting
Previous health insurance knowledge
Spanish speaking

Responsibilities

Check patients into their appointments.
Input and/or verify patient's demographics, pharmacy information, insurance, and paperwork status.
Scans in patient's insurance cards, identification, and paperwork.
Makes copies of paperwork and patient documents.
Collects and inputs copays and patient payments.
Schedules patients for appointments when needed.
Sends messages to needed recipient based on the patient's request.
Prep upcoming appointments by looking to see if any paperwork is needed or missing.
Responds promptly to changes in workload and adjusts to new or different work assignments, as necessary.
Develops and maintains necessary confidential records and files.
Other duties as assigned.