Patient Access Representative / Medical Assistant

New Jersey Urology

2d • $20 - $26 • Onsite

About The Position

To maintain a clinical environment that is clean, efficient, and compliant with all standards of care; assisting physicians in the delivery of quality care in a professional and courteous manner.

Requirements

• High School Graduate or GED equivalent
• 2 years previous experience in medical office setting preferred, MA experience required
• 2-3 years’ experience working in a business office, previous experience with multi-phone lines
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively before individuals or groups of people.
• Ability to calculate basic figures and amounts.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have thorough knowledge in computer information systems.
• Strong written and oral communication skills
• Demonstrate a positive, cooperative and professional attitude towards co-workers and public.

Responsibilities

• Make eye contact with and greet all patients in a kind, enthusiastic, and helpful manner.
• Ask patients to sign in upon arrival and obtain any information as required.
• Advise patients of any delay and the time involved.
• Maintain communication with the clinical area to maintain appropriate patient flow and to update waiting patients.
• Copy/scan and verify patients' insurance cards.
• Check patients' medical record against the presented insurance care for accuracy.
• Verify current signature on file and obtain updated signature as needed.
• Confirm with patient regarding the need for a referral.
• Have patient contact their PCP if referral has not arrived.
• Print and distribute daily patient list as end of day and an updated list each morning.
• Place completed chart in appropriate file for patient visit.
• Organize new patient charts the morning prior to visit.
• Schedule appointments and medical tests as needed.
• Room patients and take vital signs.
• Stamp fee ticket for "No Shows" and send to physician for review.
• Obtain patient charts daily from Medical Records.
• Obtain patient encounter form, collect any co-payment and guarantor balance due and schedule next needed appointment.
• Thank patient for choosing UOI and ask "Is there anything else I can do for you?
• Schedule appropriate X-ray studies.
• Review any laboratory work that needs to be done prior to any X-ray and schedule accordingly.
• Answer all incoming calls in a prompt and courteous manner transfer calls as needed.
• Adhere to UOI telephone etiquette standards.
• Check reschedule queue daily and reschedule patients accordingly for appointments within 1 month or sooner.
• Enter new patient demographics as needed.
• Verify existing patients' demographics in the computer and make changes or additions as needed
• Notify clinical area of any patient call informing the practice of a delay in their arrival.
• Rotate late days with the front office staff to assist physician and patient.
• Assist with new patient chart completion as needed.
• Provide relief for various positions as needed.
• Schedule office procedures in the absence of procedure scheduler and provide patient instructions.
• Help cover other offices when needed.
• Other duties as assigned Denotes essential functions.

Benefits

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees