Patient Representative Supervisor - Rock Hill

Charlotte Radiology•Rock Hill, SC

4d•Onsite

About The Position

POSITION SUMMARY: The Patient Services Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments. Shift Details: M - F / 8a - 5p Essential Duties and Responsibilities: Greets patients, families, and visitors in a courteous and helpful mannerEnsures accuracy of patient data entered in the RISSchedules screening schedule ahead mammograms and diagnostic exams Confirms all tests have required orders Communicates to patient or patient representative any financial responsibilityCalmly handles patient experience and customer service issues, and effectively resolves escalating situationsActs as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager Provides input and support for new initiatives and process implementation Acts as on-site leadership in absence of center manager, helping to manage center activities Manages the training and onboarding of new team members Leads regular staff meetings and associate one-on-ones Monitors and approves timecards Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary Performs audits on cash payments and prepares bank deposit slips and deposit bags Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc. Minimum Qualifications: Education/Licensing/Certification: Associate’s degree Experience (years and type): 2+ years’ medical office experience required Knowledge and Skills: Familiarity with outpatient clinical setting and patient registration workflows Familiarity with medical terminology Excellent customer service, both internal and external Excellent communication skills Ability to work independently and as part of a team Excellent time management and organizational skills Ability to thrive in a fast-paced environment Attention to detail Computer literate Travel Required (% of time): Travel to other locations required depending on business need, up to 50% Physical Requirements & Work Environment: Primarily sitting; standing and walking as needed Lift up to 25lbs Possible exposure to radiation, infectious disease, bloodborne pathogens Overtime as needed depending on business need Shifts subject to variation depending on business need

Requirements

Associate’s degree
2+ years’ medical office experience required
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Responsibilities

Greets patients, families, and visitors in a courteous and helpful manner
Ensures accuracy of patient data entered in the RIS
Schedules screening schedule ahead mammograms and diagnostic exams
Confirms all tests have required orders
Communicates to patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
Provides input and support for new initiatives and process implementation
Acts as on-site leadership in absence of center manager, helping to manage center activities
Manages the training and onboarding of new team members
Leads regular staff meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
Performs audits on cash payments and prepares bank deposit slips and deposit bags
Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.