Patient Rep I or II

Cincinnati Children's • McLean, VA

25d • Onsite

About The Position

This position will require extended periods of standing M-F 7:30am-4pm with occasional weekends required. JOB RESPONSIBILITIES Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Requirements

• Rep I High school diploma or equivalent No directly related experience
• Rep II High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Nice To Haves

• Experience with Epic (scheduling/registration)
• High attention to detail and strong organizational skills
• Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.

Responsibilities

• Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees