Patient Rep II
About The Position
To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval. JOB RESPONSIBILITIES Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
Requirements
- High school diploma or equivalent.
- 2+ years of work experience in a related job discipline.
Nice To Haves
- Experience with Epic (scheduling)
- High attention to detail and strong organizational skills
- Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.
Responsibilities
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
- Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
- Contacts outside representatives to request information or assistance in resolving problems.
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
- Talks to management to explain system errors or to recommend changes to the system.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Ensures patient safety by identifying the correct patient.
- Identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
- Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
