Patient Relations Specialist

Sanford Health

10d • $24 - $39

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

Requirements

• Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
• In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
• Ability to work with growth and developmental needs unique of client populations.
• Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers.
• The specialist has the ability to document clearly, the ability to solve problems and is self-motivated.
• Works independently with self-direction.
• Ability to establish priorities, have strong flexibility and organizational skills.

Nice To Haves

• Master’s degree is preferred.

Responsibilities

• Serving as the main point of contact for patients and families when care or outcomes do not meet expectations.
• Functioning as a resource and professional liaison with internal departments.
• Promoting the primary goal of optimal care to the patient.
• Identifying and resolving patient and family member concerns and problems regarding services and staff.
• Maintaining cooperative work relationships with other departments in order to respond quickly to patient concerns.
• Assisting with and actively involved in patient satisfaction surveys and patient grievance plans.
• Assisting in interpretation of policies and procedures for patients, families, and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees