Patient Relations Specialist
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Assisting in interpretation of policies and procedures for patients, families, and visitors.
Requirements
- Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
- In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
Nice To Haves
- Master’s degree is preferred.
Responsibilities
- Identifying and resolving patient and family member concerns and problems regarding services and staff.
- Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns.
- Assists with and actively involved in patient satisfaction surveys and patient grievance plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
