Patient Relations Representative (FT, Days) Monterey Park Hospital

AHMC Healthcare • Monterey Park, CA

2d • Onsite

About The Position

Monterey Park Hospital, a 101-acute care facility located in the San Gabriel Valley of Los Angeles County, is seeking a Patient Relations Representative for our Business Development Department. This is a full-time, 8-hour day shift position reporting to the Chief Operating Officer.

Requirements

• High School Diploma or equivalent preferred.
• Possess good verbal and written communication skills.
• Bilingual in English/Chinese or English/Spanish required.
• Detail-oriented.

Responsibilities

• The Patient Relations Representative checks patients' needs and makes daily rounds on patients.
• Conducts face-to-face patient questionnaire interviews/surveys; monitors the distribution of patient questionnaires and interview forms to discharged patients in conjunction with the Admitting Dept.
• Responds to referrals from patients, families, staff, and physicians, interviews individuals who request/need service, investigates and documents the results of each.
• Functions as an integral part of a patient's grievance mechanism for problems concerning patient care services
• Follows through with complaints regarding hospital staff, medical staff, and other patients and visitors.
• Responsible for the timely resolution of patient problems and for assuring patient/guest satisfaction to the extent possible, given the parameters of the hospital policies and procedures.
• Advises patients regarding hospital's policies and procedures
• Explains hospital policies, procedures, and routines applicable to individual patients and their families.
• Prepares and analyses a monthly inpatient satisfaction survey report
• Evaluates the level of patient satisfaction with respect to their hospital experience and provides Administration, Dept. Managers and Medical Staff with the results of such data.
• Participates in appropriate community activities
• Acts as the hospital liaison between hospital and community in order to weave the hospital into the fabric of the community at the request of Administration.
• Responsible for the coordination of the volunteer program.
• Coordinates patient transportation to and from the facility for discharged patients and scheduled procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees