PATIENT RELATIONS REPRESENTATIVE - PATIENT RELATIONS

Beebe Healthcare•Lewes, DE

About The Position

Why Beebe? Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.

Requirements

Minimum of 5 years of hospital experience.
Advanced communication, customer service, interpersonal and problem solving skills a must.
Proficient in Microsoft programs to include Word and Excel.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Nice To Haves

Previous patient relations experience preferred.
Experience In Grant Writing

Responsibilities

Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant.
Responsible for the constant advocacy of the Patients Rights and Responsibilities.
Is the resource for patients and staff regarding such rights.
Supports the patient satisfaction survey process to include follow-up with patients upon request.
Actively represents the patient and serves as their liaison with the healthcare team.
Attends bi-weekly clinical rounds with active participation.
Proactively visits patients to ensure their needs and level satisfaction are being met.
Assists patients with the completion of Advance Directives; provides staff and community education on advance directives.
Provides coverage in the absence of the Director.
Other duties as assigned.