Patient Relations Representative

Gastro Health•Miami, FL

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package

Requirements

A high school degree or GED is required for this position.
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
Dependability and Punctuality is Required
Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm

Nice To Haves

Medical terminology knowledge Preferred
Bilingual (English/Spanish) preferred

Responsibilities

Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
Schedule, confirm, and cancel office appointments as patients call in.
Work on referrals and import demographics from patient portal.
Pick up voicemail messages on a daily basis.
Verify patients health plan benefits & obtain authorization, if needed.
Assist patients with questions and/or concerns regarding procedures
Request medical records from doctors and hospitals
Call-in new prescriptions and refills and obtain authorization if necessary
Obtain lab results including stat requests
Other duties as assigned

Benefits

Medical
Dental
Vision
Spending Accounts
Life / AD&D
Disability
Accident
Critical Illness
Hospital Indemnity
Legal
Identity Theft
Pet
401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.