Patient Relations Representative

Oklahoma City Indian Clinic•Oklahoma City, OK

2d•Onsite

About The Position

Oklahoma City Indian Clinic (OKCIC) is a non-profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services include not only basic medical care but also dental, optometry, behavioral health, fitness, nutrition, and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. Oklahoma City Indian Clinic is seeking a Patient Relations Representative for our Registration Department. Registration is our patients' first experience in our clinic. PRRs must be excellent multitaskers, exceptional time managers, and detail-oriented, all while providing quality care to our American Indian Patients. This position will be responsible for maintaining an accurate and up-to-date database in the electronic health record by updating patient demographics and third-party data. Applicants claiming Indian Preference must complete the full application and must provide documentation verifying eligibility (such as a tribal enrollment card or Certificate of Degree of Indian Blood (CDIB)).

Requirements

Must align with OKCIC vision, mission, and core values
High school diploma or GED
Computer experience
Excellent communication and interpersonal skills
Ability to speak effectively and respond to questions
Knowledge, intellect, temperament, and flexibility to work effectively in a fast-paced environment while maintaining excellent customer service

Nice To Haves

Two (2) years of related office experience preferred
Knowledge Electronic Medical Record system and/or RPMS system preferred

Responsibilities

Greet patients and visitors, courteously and respectfully.
Orient new patients to services and programs, including logistics and wayfinding.
Obtain registration information, including demographics and third-party coverage information.
Assist patients with completing new and annual renewal forms required to access services.
Explain each document and obtain signatures. Forms include Service Agreement; Consent to Treat Minor Child; Notice of Privacy Practices; Assignment of Benefits; Advance Directive; Broken Appointment Policy; and Medicare Secondary Payer (MSP) forms.
Determine eligibility status for new patients by obtaining the Certificate of Indian Blood (CDIB) or other documentary proof of tribal membership.
Distribute current Notice of Privacy Practices and Patient Information brochures regarding Patient’s Rights and Responsibilities, Advance Directive, Patient’s Grievance Procedures, etc.
Determine and/or verify Medicaid eligibility via online Oklahoma Health Care Authority (OHCA) eligibility verification system on the date of service, using the patient’s Social Security and/or Medicaid information; update Medicaid status in RPMS system, including termination date.
Submit applications to the Benefit Coordinator in a timely manner.
Verify Medicare and private insurance eligibility through designated website resources to determine if insurance is active or terminated.
Scan administrative document types into the patient record using the VistA Imaging Capture client according to quality assurance standards. Documents include registration forms, insurance cards, Medicare cards, driver’s licenses, CDIB cards, tribal membership cards, eligibility documents, birth certificates, death certificates, and pertinent court documents, such as guardianship, divorce decrees, and marriage licenses.
Maintain the New Patient waiting list and schedule appointments.