Patient Relations Representative (Phone-Centered Role)

SLEEPQUEST INC • San Carlos, CA

17d • $21 - $25 • Remote

About The Position

SleepQuest is seeking an experienced and personable Patient Relations Representative who thrives in a phone-centered environment and has a strong background in administrative phone-based support within healthcare. This role is crucial to supporting our patients through their journey by serving as the first point of contact, providing clear communication, and guiding them through the patient portal. The ideal candidate is proactive, patient-focused, tech-savvy, phone-savvy, and deeply familiar with the healthcare process, particularly when it comes to insurance navigation, scheduling, and administrative coordination.

Requirements

• Minimum 3 years of administrative phone experience in a healthcare setting is highly preferred
• Excellent communication and customer service skills — both verbal and written
• Ability to multitask in a high-volume call environment
• Proficient with Microsoft Office Suite; Brightree experience is a plus
• Detail-oriented with strong organizational skills
• High school diploma or equivalent required
• Must be able to work PST hours 8:30am - 5:00pm, Monday - Friday
• High School Diploma
• Minimum 1 Year Intake Experience
• Minimum 1 Year Eligibility and Benefits Experience

Nice To Haves

• Previous experience in a call center or high-touch patient support role strongly preferred

Responsibilities

• Serve as the primary phone contact for patient inquiries via phone and email
• Inform patients that their referral has been received
• Explain the referral process and outline next steps
• Provide insurance coverage reviews, rental projections, and financial consultations
• Schedule patient consultations
• Collaborate with the team and the Manager to maintain educational materials and FAQs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees