Patient Relations Representative

Gastro Health • Catonsville, MD

2d • Onsite

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join their team. Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations. The company fosters a collaborative team environment with consistent hours and opportunities for career advancement. This role offers a great work/life balance, including no weekends or evenings, paid holidays, and paid time off. The position comes with competitive compensation and a comprehensive benefits package. Gastro Health is dedicated to providing outstanding medical care and an exceptional healthcare experience, and is an Equal Opportunity Employer.

Requirements

• High school diploma or GED equivalent
• Bilingual (English/Spanish) required

Nice To Haves

• 2+ years medical administration experience desired

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Benefits

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays
• Paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package
• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Discounts at local fitness clubs
• Discounts at AT&T
• Discounts on concerts, travel, movies, and more (via Tickets at Work program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees