Patient Relations Representative

UW Health•Madison, WI

3h•Remote

About The Position

Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to: Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). Manage grievances/complaints and other cases with low to moderate complexity. At UW Health, you will have: • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Requirements

Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field Required
6 months of experience in customer service handling service recovery and/or dispute resolution Required

Nice To Haves

Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred
1 year of patient contact, health care related experience Preferred

Responsibilities

Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).
Manage grievances/complaints and other cases with low to moderate complexity.