Patient Relations Representative

Gastro Health•Birmingham, AL

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time off Rapidity growing team with opportunities for advancement Competitive compensation Benefits package Duties you will be responsible for: Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service. This involves scheduling patient appointments, prioritizing patients’ health problems according to their urgency. Excellent customer service skills coupled with enthusiasm and compassion is required.

Requirements

A high school degree or GED is required for this position.
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
Dependability and Punctuality is Required
Must be able to work between the hours of 8:00 am and 5:00 pm
Medical terminology knowledge required

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Scheduling appointments- Accurate data input of date, time, location and provider name
High use of Telephone – Answer calls immediately, use of proper telephone etiquette, professional and politeness always o Remind Caller to arrive 15 to 30 minutes before appointment for completion of paperwork.
Remind caller of cancellation/no-show policy
Answer questions and offer other information as requested by the patient
Direct calls to other departments in a calm demeanor and good judgement dealing with disgruntled patients
Make reminder calls as requested
Make rescheduling calls when required
Understand when to escalate calls to triage nurse/practice manager or physician when necessary.

Benefits

Medical
Dental
Vision
Spending Accounts
Life / AD&D
Disability
Accident
Critical Illness
Hospital Indemnity
Legal
Identity Theft
Pet
401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Tickets at Work that provides discounts on concerts, travel, movies, and more.