Deep Blue Med Spa, Patient Relations Representative
About The Position
New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.
Requirements
- Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
- Effective communication, interpersonal, organizational, and problem-solving skills.
- Detail-oriented, able to multitask, and provide excellent customer service.
- High School Diploma or GED required.
Nice To Haves
- Prior experience in the skincare industry or spa reception experience is a plus!
Responsibilities
- Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments.
- Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa.
- Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations.
- Maintain knowledge regarding the payment process (creating bills, packages, gift cards, applying payments etc.).
- Maintain cleanliness and organization of waiting areas, coffee bars, and office spaces.
- Ensure proper opening and closing of office.
- Participate in departmental meetings, training sessions, and company events (virtually or in person).
- Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User.
- Deliver exceptional customer service in all patient interactions, ensuring a positive and professional experience.
Benefits
- Comprehensive Health Benefits: Medical, Dental, and Vision Coverage.
- Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
- Paid Time Off: 19 PTO days per year, in addition to 8 paid holidays.
- Retirement Benefits: 401(k) plan with a discretionary company match.
- Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.
- Additional discounts through PLUM and Work Advantage programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
