Patient Relations Representative - Harbour View Medical Center

Bon Secours Health System•Suffolk, VA

About The Position

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) I. Primary Function/General Purpose of Position The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures. II. Essential Job Functions Essential Functions: • Welcome and greet all patients, families and visitors in a friendly professional manner. • Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies. • Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required. • Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed. • Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart. • May be required to run off campus errands as needed. • Maintains standards of customer service excellence. • Maintains current information and materials regarding facilities, services and local restaurants and attractions. • Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas. • Be familiar and able to give information about every function of Harbour View Medical Center. • Know the manager of each department so you can refer a concern when one is presented. • Encourage and maintain patient confidentiality at all times. • Provide office and supply support, as needed. • Attend in-service educational meetings and relative staff meetings. • Participate in projects and programs as requested or indicated. III. Other Job Functions 1. Adheres to Bon Secours Health System rules, regulations, and polices. 2. Performs other duties as assigned. Assists and supports other departments when needed. IV. Employment Qualifications Education: • High school diploma/GED equivalent required. • Experience in hospital setting and understanding of hospital operations is preferred. Experience: • Less than 1 year of experience Additional Requirements: • Must possess and maintain a valid, active driver’s license Skills: • Knowledge of methods and benefits for providing customer service. • Good verbal communication and non-verbal effective listening skills. • Skilled in the use of computers and related software applications. • Ability to establish and maintain effective working relationships. • Ability to focus on crucial patient and guest details. • Ability to diffuse anger, collect information and resolve complaints. Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Patient Relations/Guest Services - Harbour View It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]. We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

High school diploma/GED equivalent required.
Less than 1 year of experience
Must possess and maintain a valid, active driver’s license
Knowledge of methods and benefits for providing customer service.
Good verbal communication and non-verbal effective listening skills.
Skilled in the use of computers and related software applications.
Ability to establish and maintain effective working relationships.
Ability to focus on crucial patient and guest details.
Ability to diffuse anger, collect information and resolve complaints.

Nice To Haves

Experience in hospital setting and understanding of hospital operations is preferred.

Responsibilities

Welcome and greet all patients, families and visitors in a friendly professional manner.
Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
Identifies and reports visitors, guests and patient needs.
Resolves customer issues or escalates to supervisor, as required.
Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate.
Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
May be required to run off campus errands as needed.
Maintains standards of customer service excellence.
Maintains current information and materials regarding facilities, services and local restaurants and attractions.
Cleans and reports the status of assigned equipment.
Maintains cleanliness of the lobby and surrounding areas.
Be familiar and able to give information about every function of Harbour View Medical Center.
Know the manager of each department so you can refer a concern when one is presented.
Encourage and maintain patient confidentiality at all times.
Provide office and supply support, as needed.
Attend in-service educational meetings and relative staff meetings.
Participate in projects and programs as requested or indicated.
Adheres to Bon Secours Health System rules, regulations, and polices.
Performs other duties as assigned.
Assists and supports other departments when needed.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.

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