Patient Relations Rep II - Front Office

Sarasota Memorial Health Care System • Sarasota, FL

18h • Onsite

About The Position

The Patient Relations Rep II will conduct daily interactions demonstrating a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values. Behaviors and attitude should support the achievement of the system’s goals in Service, People, Finance, Quality, and Growth. This role is responsible for various patient-related activities, including scheduling, check-in, checkout, and follow-up. The representative acts as a liaison between physicians, patients, facilities, and insurance companies. Key duties also involve handling collections of monies from patients at the time of checkout, meeting all compliance standards, and observing strict confidentiality in dealing with patients and their information.

Requirements

• Computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Skill in establishing and maintaining effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Dependability/reliability.

Nice To Haves

• Some college or vocational training.
• A minimum of one (1) year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• A professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third party payers.

Responsibilities

• Conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values.
• Support achievement of the system’s goals in Service, People, Finance, Quality and Growth.
• Perform patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities.
• Act as a liaison between physician, patient, facility and insurance company.
• Handle collections of monies from patient at time of checkout.
• Meet all compliance standards.
• Observe strict confidentiality in dealing with patients and patient information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees