Patient Relations Rep II - Front Office

Sarasota Memorial Health Care System • Sarasota, FL

21h • Onsite

About The Position

The Patient Relations Rep II is responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. This role acts as a liaison between physician, patient, facility and insurance company, and handles collections of monies from patients at the time of checkout. The incumbent must meet all compliance standards and observe strict confidentiality in dealing with patients and patient information. Daily interactions should demonstrate a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values, and supporting the achievement of system goals in Service, People, Finance, Quality and Growth.

Requirements

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• High School Diploma, GED or Certificate (copy or photo of High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation).

Nice To Haves

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Responsibilities

• Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities.
• Acts as a liaison between physician, patient, facility and insurance company.
• Handles collections of monies from patient at time of checkout.
• Meets all compliance standards.
• Observes strict confidentiality in dealing with patients and patient information.
• Conducts daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values.
• Supports achievement of the system’s goals in Service, People, Finance, Quality and Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees