Patient Relations Assistant/UKHC

University of Kentucky•Lexington, KY

41d•Onsite

About The Position

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. This clinic seeks and individual to provide front desk registration in the outpatient clinic; primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Requirements

extensive customer service experience
able to communicate in a calm and helpful manner during stressful and/or crisis situations
ability to pay high attention to detail
work with a teamwork mindset
have data entry skills
respect for confidentiality
be able to prioritize tasks efficiently
work in multiple systems simultaneously
3.5 years of experience

Responsibilities

greeting patients
registration
insurance verification
cash handling
medical record preparation
scheduling appointments
procuring new patient records
communicating information with patients via the telephone and in person
answering telephone
supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records