Patient Registration Specialist

Northwest Michigan Health Services • Traverse City, MI

2d • Onsite

About The Position

The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care. View full job description for more details.

Responsibilities

• Register new and returning patients, including entering and updating demographic and insurance information
• Assist patients with forms, income updates, enrollment documents, and release of information forms
• Direct patients to the appropriate provider or service area
• Answer phones in a courteous, professional manner and relay messages accurately
• Schedule medical, dental, and insurance enrollment appointments
• Make reminder and confirmation calls and fill open appointment slots when cancellations occur
• Collect copays, fees, and payments at the time of service and record them in the practice management system
• Explain the sliding fee scale, co-pays, and payment expectations to patients
• Support patient satisfaction and practice management processes as part of the clinic team

Benefits

• Medical benefits through BCBS of Michigan or BCN
• Health Savings Account (HSA) with employer contribution
• Employer-sponsored group term life insurance
• Employer-sponsored short-term and long-term disability insurance
• Employee Assistance Program (available immediately)
• Voluntary life insurance options
• 11 paid holidays
• Generous Paid Time Off (PTO)
• 401(k) with Roth option and employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees